Vitality Fitness Tavistock - Terms and Conditions
Effective Date: 9th October 2024
Welcome to Vitality Fitness Tavistock! By signing up for a membership or pass plan, you agree to abide by the following terms and conditions. Please read them carefully.
1. Membership Eligibility
1.1 Membership is open to individuals aged 16 years and older who wish to use the gym independently.
1.2 Individuals aged 15 may use the gym with a parental guardian and under the minor membership plan of gym usage during the following hours:
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Monday to Friday: 15:30 - 19:30 (last entry 19:00; gym vacated by 19:45)
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Saturday & Sunday: 10:00 - 18:30 (last entry 18:00; gym vacated by 18:45)
Once the user turns 16, they will automatically transfer to a student rolling direct debit membership. We do not permit access for 15-year-olds under parental supervision outside of these hours. Our insurance coverage only applies during staffed hours.
1.3 All members must provide valid identification at the time of sign-up if joining under a student or senior plan. A valid student ID is required for student discounts, and identification is required for senior plans. VFT reserves the right to request ID verification for anyone who appears to be under the age of 16.
2. Personal Health and Medical Conditions
2.1 Members must ensure they are in a fit and healthy condition to use the gym. This includes disclosing any existing health conditions, injuries, or concerns, including pregnancy, that may affect their ability to participate.
2.2 By signing the Physical Activity Readiness Questionnaire (ParQ), members acknowledge responsibility for their health and fitness levels.
2.3 The club reserves the right to request a doctor’s note if any concerns arise from the ParQ.
3. Membership Plans and Fees
3.1 Flexible Membership Options
We offer a range of flexible plans to suit your lifestyle, including pay-as-you-go, rolling direct debits, and fixed-term contracts.
3.2 Pay-As-You-Go Plans
Pay-as-you-go memberships, including 1-month, weekly, and day passes, are non-refundable and cannot be frozen once purchased.
3.3 Rolling Direct Debit Plans
These plans require one month’s notice for cancellation. Depending on your notice date, a final payment may still be collected if it aligns with the next collection cycle. This final payment is non-refundable. To avoid additional charges, we recommend notifying us at least six days before your collection date.
3.4 Fixed 3-Month Commitment Plans
After three payments, you’ll have a 25-day window to switch or cancel your membership. If we do not hear from you, your plan will automatically renew for another 3 months.
3.5 Membership Discounts
Discounts are available for students, minors, and seniors. All membership fees are non-refundable and subject to change with notice.
3.6 Pre-Sale and Black Friday Memberships
Our no-contract Pre-Sale and Black Friday plans include a non-refundable £15 sign-up fee. Plans activate on 14th December 2024.
3.7 Membership Freeze Policy
We understand life sometimes requires a pause—whether for health reasons, travel, or a break. That’s why we allow you to freeze your membership for up to three (3) months, minimum of four weeks.
Eligibility to Freeze:
Fixed 3-Month Commitment Plans: Must complete the full three-month term before freezing.
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Rolling Direct Debit Plans: Eligible to freeze after completing at least three full monthly payment.
Freeze Conditions:
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Memberships may be frozen for a maximum of three months at a time.
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During the freeze, no fees are charged, and gym access is paused.
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If you cancel after the freeze, you must pay one final monthly bill before cancellation is processed.
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After resuming, you must wait six months before being eligible to freeze again.
Important Notes:
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1-Month, Weekly, and Day Passes cannot be frozen and are non-refundable.
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Email hello@vitalityfitnesstavistock.com at least ten business days before your next payment date to request a freeze.
This flexible option is designed to support short-term changes without cancelling your plan.
4. Access and Usage
4.1 Members have 24/7 gym access. Minors do not have 24/7 access.
4.2 Use your membership number to sign in/out.
4.3 Do not share your membership number.
4.4 Unauthorised access may result in cancellation.
5. Induction Training
5.1 Induction is optional for adults but recommended.
5.2 Induction is mandatory for members aged 16 and under.
5.3 Induction bookings can be made via phone or email. Resources are also available via app and in-gym guides.
6. Safety and Familiarity
6.1 All members must read the gym’s Safety Pack.
6.2 Members are responsible for understanding and following safety protocols.
7. Gym Etiquette
7.1 Respect the equipment, staff, and other members.
7.2 Breaches of etiquette may result in a ban. Full etiquette guidelines are posted in the gym and app.
8. Guest Policy
8.1 Guests must buy a valid pass online before entering.
8.2 All guests must sign in/out.
8.3 Violations may result in suspension or cancellation of the member's account.
Unauthorised Access
Members must not bring non-members into the gym without a valid online day pass or membership for that individual.
Violations will result in:
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First Offence: Account frozen. £25 fine per unauthorised person.
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Second Offence: Account frozen again. £35 fine.
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Third Offence: £50 fine and immediate ban from The Zone Callington.
9. Conduct and Safety
9.1 Respectful and courteous behaviour is expected at all times.
9.2 Aggression, harassment, or discrimination will result in termination.
9.3 Members must follow all gym and equipment policies.
10. Cancellation and Notice
10.1 Pay-as-you-go Plans: No cancellation needed. Plans end automatically.
10.2 Rolling Direct Debits: One month's notice via email is required. Notify us 6 days before your collection date to avoid additional charges.
10.3 3-Month Fixed Plans: Cancel or switch after the third payment during the 25-day window.
10.4 All plans auto-renew unless cancelled (excluding PAYG).
11. Classes
11.1 Classes are included in memberships.
11.2 Cancel classes via email. Do not message trainers directly.
11.3 Late cancellations (within 24 hours) or no-shows will be charged £5 per class.
12. Liability
12.1 We are not responsible for injuries or lost/stolen property.
12.2 Members should consult a physician before beginning exercise, especially if pregnant or with pre-existing conditions.
13. Amendments
13.1 We reserve the right to amend these terms at any time. Members will be notified of significant changes.
14. Governing Law
14.1 These terms are governed by and interpreted under applicable laws.
Liability Waiver and Release Agreement
Acknowledgment of Risk
I acknowledge that I am voluntarily participating in gym activities, which may involve risks including injury, illness, or death. I assume all risks.
Release of Liability
I release and discharge Vitality Fitness Tavistock and its representatives from liability for injury, loss, or damage arising from participation, regardless of cause.
Indemnification
I agree to indemnify and hold harmless Vitality Fitness Tavistock from any claims arising out of my participation.
Medical Treatment
In an emergency, I consent to necessary medical treatment. I understand I am responsible for associated costs.
Governing Law
This waiver is governed by applicable laws.
Severability
If any part of this waiver is invalid, the rest remains in effect.
Acknowledgment of Understanding
I have read, understood, and voluntarily agree to this waiver by signing up to the gym. I understand I am waiving certain legal rights.